Shipping Policy
Last updated: November 2, 2026
Here's everything you need to know about how and when your Soft Peony order arrives.
At a glance
| Step | Estimated time |
|---|---|
| Order processing | Within 24 hours (business days) |
| Delivery after dispatch | 10–15 business days |
| Total from order to your door | 11–16 business days (usually about 13) |
Business days are Monday to Friday, excluding U.S. federal holidays. Delivery times are estimates, not guarantees, and may be longer during holidays, peak seasons or severe weather.
Where we ship
We ship to addresses in the United States (all 50 states and Washington, D.C.). We do not ship to freight forwarders. If a carrier can't serve your address, we'll contact you before shipping.
Order processing
Orders are prepared for dispatch within 24 hours. Orders placed on weekends or U.S. federal holidays begin processing on the next business day.
Where your order ships from
Soft Peony works with trusted suppliers and fulfillment partners in different locations, including partners outside the United States. Because of this, items in the same order may arrive in separate packages on different days, at no extra cost to you. The delivery estimate above already accounts for this.
Shipping costs
- Free standard shipping on every U.S. order — no minimum.
No surprise fees
Customs duties and import fees for U.S. orders are prepaid by us — you won't be asked to pay anything at delivery. Applicable sales tax is shown at checkout.
Tracking your order
As soon as your order ships, we'll email you a tracking number. It can take 24–72 hours for the first scan to appear. If your tracking hasn't updated for 7 business days, contact us and we'll look into it.
If your order is delayed
If we can't ship your order on time, we'll email you a revised shipping date. You can choose to wait or cancel for a full refund. If we can't give you a new date, we'll cancel and refund your order automatically.
Once your order has shipped, delivery is handled by the carrier and can occasionally take longer than estimated. If that happens, we'll keep you updated by email.
Shipping Protection (optional)
At checkout you can add Shipping Protection. It covers packages that are lost, stolen or damaged in transit: if something happens, we'll reship your order or refund it at no extra cost. Shipping Protection is optional and non-refundable once the order ships.
Lost, stolen or damaged packages
- Marked as delivered but not received: check with your household, neighbors and building management, and allow 48 hours (carriers sometimes mark packages delivered early). Then email us within 14 days of the delivery scan.
- Damaged in transit: report it within 7 days of delivery with photos of the item, outer box and label. We'll send a replacement or refund — you don't need to return anything. See our Refund & Return Policy.
Wrong or incomplete address
Please double-check your shipping address at checkout. Address changes are only possible before dispatch — email us as soon as possible, ideally within 12 hours of ordering. If a package is returned as undeliverable because of an incorrect or incomplete address, we'll refund the order minus the outbound shipping cost, or reship it at your expense.
Questions
Email support@softpeony.com with your order number. We answer within 24 hours, 7 days a week.