Request a Refund

Something wrong with your order? Fill in the details below and add photos of the item. We review every request within 2 business days.
Read our Refund & Return Policy

Order number *

You'll find it in your confirmation email.

Email used on the order *

Full name *

Phone

Reason for the refund *

Tell us what happened *

Photos of the item *

Up to 5 photos. Show the issue clearly — the outer box and shipping label for damage, the batch/lot code for skincare, and the device screen or lights for a device that isn't working. Not needed for undelivered orders, cancellations or change of mind.

Take a photo Choose photos

How would you like to resolve this? *

Choose what works best for you — we'll confirm the details by email.

Keep the item, get money back Subject to review Subject to our review and approval. If approved, you get a partial refund of up to 50% of what you paid, plus a 20% off coupon for your next order — nothing to ship back. We'll confirm by email whether this option applies to your case. Return the item for a full refund Your full order value is refunded once the item reaches us and passes inspection. Return shipping is arranged at your own cost, and international transit usually takes 30 to 60 days. I'm not sure — my case is different Tell us what happened above and we'll come back with the best option for your situation.

One last step: after you tap below, you'll be asked to tick an "I'm not a robot" box. Your request is only sent once you do.

Requests must be submitted within 30 days of delivery (damaged, defective or wrong items: within 7 days). Please don't ship anything back until we email you the return instructions. Approved refunds go back to the original payment method. By submitting, you confirm the information and photos are accurate.

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